Help and Support

If you need help and support with your product you can find various services here.


Have you checked to see if there is an updated version of your software available?

Golden Arrow and Golden Records will check for updates when launched, but will only show “advertised” updates. We do not “advertise” all releases, only those which are a significant revision to the software.

Help Desk

If you need help with a bug or feature you can try visiting our support pages.

You will be able to search FAQ and Known Issues, and if that does not resolve your problem, you can submit a help request ticket.