Help and Support
If you need help and support with your product you can find various services here.
Updates
Have you checked to see if there is an updated version of your software available?
Golden Arrow and Golden Records will check for updates when launched, but will only show “advertised” updates. We do not “advertise” all releases, only those which are a significant revision to the software.
Help Desk
If you need help with a bug or feature you can search for a solution in the Knowledge Base below. If that does not resolve your issue you can submit a help request.
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Knowledge Base
- Golden Records Desktop
- Lookups
- Reset the Database
- How Are Changes to Tables Made?
- How to Run Golden Records on a Mac
- I get a Warning that the Software I have Downloaded is not Safe
- Transfer Data Between Computers
- Entering a Score of MB or GMB Standard does not Produce an MB or GMB Classification
- Archers Have More Than One Handicap or Classification
- Is the software transferable on change of Records Officer?
- Recording Non Binary Scores
- Synchronisation Failure
- Reset Golden Records
- What Are Lookups?
- Achieving Bowman Classifications
- Changing All Scores to New Age Group
- Age Group Links
- Why Can't Golden Records use the Dates of My Club's Seasons?
- Seasons With Odd Dates
- Why Are Seasons "Unmatched"
- Managing Seasons
- Missing Rounds
- New Club Record Not In Club Records Table
- No Club Records Found
- No Handicap or Classification Found
- Incorrect Classification
- Transfer Golden Records to a New PC
