If you need help and support with your product you can find various services here.
Have you checked to see if there is an updated version of your software available?
Golden Arrow and Golden Records will check for updates when launched, but will only show “advertised” updates. We do not “advertise” all releases, only those which are a significant revision to the software.
It is possible the problem you have has already been identified and the solution is in our Knowledge Base. Use the link below to access our knowledge base.;
If you cant find the answer in our Knowledge Base then you can ask for help by using the form below: