Help and Support

If you need help and support with your product you can find various services here.


Have you checked to see if there is an updated version of your software available? Current versions are listed below:

Golden Arrow and Golden Records will check for updates when launched, but will only show "advertised" updates. We do not "advertise" all releases, only those which are a significant revision to the software. Look at the changes in the latest version (see above) to see what has changed.

Get Social

We post updates and current issues on Facebook and Google+, you may find something there about your problem.

Knowledge Base

It is possible the problem you have has already been identified and the solution is in our Knowledge Base. Use the link below to access our knowledge base.

Knowledge Base

Help Desk

If you cant find the answer in our Knowledge Base then you can ask for help by email

Help Desk

Help with this Website

For help with this website and placing an order go here: