Frequently Asked Questions
Q. Can I try the software before I buy it?
A. All software can be downloaded and used for 30 days before a serial code is needed to unlock the software. There is no restriction on use in this period, the software is fully functional.
Q. Can I return the software after purchase if it does not suit my needs?
A. In common with all software it cannot be returned for refund after activation (entering the serial code). We allow the software to be used for 30 days for the purposes of evaluation.
Q. Can I have a copy of the software on my laptop as well as my desk top at home?
A. Provided there are no more than 2 installlations we are quite happy for the software to be used on a laptop as well as a desktop machine.
Q. If I buy the software now and then someone else takes my role as Records Officer or Tournament Organiser will they have to buy a new copy?
A. No. The software is transferable so just let us know who the new holder is so we can update our records.
Q. What happens if Archery GB issue new classification tables or handicap tables?
A. We try to keep up with changes as they happen. Usually a new version with the new tables is issued within a few weeks of the new tables being available.
Q. If you issue new versions do I have to pay for the latest one?
A. We do not believe in charging for bug fixes which is what most updates are. Updates are free of charge, but we reserve a right to change this policy in the future although it is unlikely that we will.
Q. I use a spreadsheet at present to keep records can I import these to Golden Records?
A. Yes. Data that can be arranged into rows and columns with one row per record can be imported into Golden Records. This includes output from most databases.
Q. I use Arch Records at present. Can I import data into Golden Records?
A. It is possible to transfer data from ArchRecords (pre 2012 version). We currently offer this as a free service for purchasers of Golden Records. Send us your RECDATA.MDB file and we will send back data for import into Golden Records.
Q. I am worried about losing all my club member’s data if I use Golden Records and the program crashes. Is it safe?
A. Golden Records uses a Microsoft SQL Server Compact Edition database. The program runs on top of the database. As changes are made they are saved to the database, in between the program is disconnected from the database. It is unlikely that if the program crashes that it will also corrupt the database, but this is possible. Therefore, there is also a facility to make backups of the data which can be saved to a network, portable drive, CD etc.
Q. Can I export reports from Golden Records to put on my club’s website?
A. Yes you can. In fact all the reports generated by Golden Records are in effect HTML and can be found in the Output folder.
Q. Can I use Golden Records on a network?
A. Yes, with limitations. The database file can be stored in a network location, but it cannot be used by more than one copy of Golden Records at the same time as there is no record locking facility in the program to prevent conflicts. One file can be used by more than one copy of the program as long as they are not used at the same time.
Q. Are your programs available for a MAC?
A. We regret no. We would like to develop our software for the Mac but this is not feasible at present in such a small market.
Q. Do you intend to support other Countries handicap and classification systems?
A. We plan to release a version of Golden Records for Australia in the near future.
Q. Is your software available for Smartphones and Tablets?
A. Sorry, no. We intend to provide web support for Golden Records in the future but supporting iOS, Android as well as Windows is not feasible at present in such a small market.
