Help
Should you need help with any aspect of our website we trust the following is of assistance. If you still require help, or have any other issues please do not hestitate to contact us using the form at the bottom of the page.
Frequently Asked Questions
Q. Are my personal details secure?
A. Yes they are. Your password is encrypted and you need to use it to place orders or change your details.
Q. If I pay on line is my credit card processed securely?
A. Yes it is. credit and debit cards are processed for us by Nochex or PayPal using their secure servers. At no time do we actually see the card number used, nor is it stored on our system. Your transaction is processed in a fully secure manner in line with the highest standards of web security. For your own piece of mind when you reach the payment screen you should check that the address starts with https:// and that your browser shows a padlock or other symbol to indicate that a secure link is in place.
Q. Can I pay by credit card over the phone?
A. We regret this is not possible.
Q. Can I pay by Cheque or Money Order?
A. We are happy to accept cheques or money orders in UK Pounds only. Please make them payable to Cranachan Services. Payment by Cheque or Money Order is an option during checkout, place an order then at the last stage select cheque payment to get a form you can print off with all your order details.
Q. When will I get my order?
A. For payments made on-line you will be emailed the serial code to unlock the software as soon as payment is confirmed. If you have ordered a CD this will follow in a few days. For cheque and money order payments we will send you confirmation as soon as the payment clears.
Q. Am I likely to get spam from you or others?
A. In accordance with current UK Regulations we only send emails that are directly related to the transaction and nothing else unless you have expressly indicated you wish to receive information from us. We do not pass any customer details on to third parties, and if you have indicated you wish to receive information this is restricted to occasional newsletters and product updates. You can un-subscribe from our mailing list at any time just by emailing us. Please see our Privacy Policy
Q. Do you use cookies to store information?
A. We do not store any personally identifiable information, or information about you in any form in a Cookie. A "cookie" is a small text file that is downloaded to your PC and used for storing information (such as a user name) for the next time you visit the site. A cookie is not a program and can only store information provided to it by the web server that placed it.